Offline Authentication Difficulties
The Generated Code is Not Accepted by the System
If you encounter issues where the generated code is not accepted by the myPOS system, please check the following steps to resolve the issue:
Date and Time Settings:
- Ensure that your phone’s date and time are set to update automatically. Manually setting the date and time can cause synchronization issues with the myPOS system.
- To set your phone to update date and time automatically:
- Go to your phone's Settings.
- Find and select Date & Time.
- Enable the option Set automatically.
Mobile App Updates:
- Ensure that you are using the latest version of the myPOS mobile app. Outdated versions may not function properly with the authentication system.
- Update the app through your device’s app store.
Offline Mode Process:
- If you haven't received a push notification, you can use the offline authentication mode:
- In your myPOS account, press the message “I didn’t receive a push notification in my myPOS app”.
- You will receive an 8-digit code.
- Open your myPOS mobile app and tap on Authenticate (or Authentication if Touch ID is used for login).
- Enter the 8-digit code and tap Generate.
- A new code will be generated in the app, which you must enter back into your myPOS account.
- Click Confirm to authorize the operation.
By following these steps, you should be able to resolve most offline authentication difficulties. If you continue to experience issues, please contact the myPOS Customer Support team for further assistance.