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How to download your IBAN certificate and view bank account details

Locating your account details in the mobile app: Open the myPOS app and tap More (bottom right). Tap Accounts. Select the account for which you need the details. Locating your account details on mypos.com: Log in to your account. Select Funding (top ri...

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How to customize and manage your receipt settings?

To customize your receipt settings, follow these steps:Log in to your myPOS account.Go to POS Devices.Select the POS device, for which you wish to make the changes. Tap on Settings and scroll down to Receipt Settings.Customize your receipt settings acco...

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How to disable your online store?

To disable your online store, follow these steps:Log in to your myPOS account.From the main menu (on the left side), select Stores.Choose myPOS Online.Select the store you wish to disable.Toggle the Enabled/Disabled switch to your preferred setting.

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How to Find Your MID (Merchant ID) in myPOS Web Account?

You can locate your Merchant ID by following these steps:Log in to your myPOS accountGo to POS Device menu.Select the desired POS terminalLook for the section labeled Merchant ID — the MID should be listed there.

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How to Download the Power of Attorney Template from Your myPOS Account?

To Download the Power of Attorney Template from Your myPOS Web Account:Log in to your myPOS web account.Click your profile icon (bottom-left corner).Select "Documents" from the menu.In the "Document type" dropdown, choose BD13 / Power of attorney.The te...

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How can I change my email address?

How Can I Change My Email Address? If you are able to access your account, follow these steps to change your email address:   From the myPOS website 1. Log in your myPOS account at mypos.com.2. Mouse over your profile in the bottom-left corner.3. Selec...

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How can I change the account owner?

If the company's legal representative and the owner have been changed, you must provide myPOS with the respective documents showing the change and the current company structure.   To change the representative and owner for the company's myPOS account, ...

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How can I download a statement for my accountant?

How Can I Download a Statement for My Accountant?To download daily or monthly statements for your accounting purposes, follow these steps: Through the myPOS web account:Go to mypos.com and log in to your myPOS accountFrom the main menu on the left, sele...

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I have changed my address. How can I change it in my myPOS account?

If you need to amend your company's registered address, principal place of business address, or personal address, please follow these steps: Provide Documentation:Email the relevant documents proving the address change to documents@mypos.com. These docu...

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How to make a bank transfers?

To initiate an outbound bank transfer, follow these steps:   Using the myPOS Website: Log in to your myPOS account at mypos.com. Navigate to Merchant Account > Payments > New Payment > To bank account. Enter all necessary details for the transfer and c...

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POS Devices

POS DevicesWhen you select the Devices menu, a list of all devices linked to your myPOS account is displayed. Here, you can access the following information and configuration options:Account and Currencies: View the account details and the currencies in...

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Merchant account

Payments The Payments menu allows users to send money to clients or other accounts and make mass payments. It has several sub-menus:   Payments: This sub-menu is opened by default when the Merchant account menu is selected. You can make new payments and...

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Payment request

How to Use Payment RequestsThe Payment Request feature allows users to send a payment request to a client. Follow these steps to send a Payment Request: Create a Payment Request: Log in to your myPOS account and click on the Payment Requests menu. Fill...

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Dashboard

The Dashboard is the default view upon logging into your myPOS account. It offers a comprehensive overview and easy navigation to track performance and status of recent account activities, including accounts, cards, and devices. The Dashboard menu scree...

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