Web account access

How can I change my phone number?

You need to send us a request at help@mypos.com stating the current number and the new one you would like to use and we will proceed with the request.

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I have forgotten my password. What to do?

We would like to kindly advise you if you do not remember your password for the website, to follow the link for forgotten password through mypos.eu >> Login >> Forgotten password. Please note that if you do not remember your pass-code for the mobile app...

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I have additional account users I added in the past, who were not identified. Are they required to pass the identification process as well?

Yes. This is valid for all users with access to payment operations. If you have added a user in the past, who has operated with your account before, the latter will be restricted until the identification process has been completed. The user will be info...

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What happens if the user does not complete the identification process?

The user will be able to log in and browse the account, but will be restricted from making any payment operations until identification is completed.

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Are additional users in my account required to be identified?

Yes. myPOS is legally required to verify the identity of every user operating in the myPOS platform. In accordance with the EU Fourth Money Laundering Directive, all institutions providing financial services are obliged to confirm the identity of a thir...

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What is the difference between blocked and deleted additional users?

Blocking the access of a user is an option the merchant can use to temporarily deny a user the rights they have been given and to prevent them from operating with the account. Until unblocked, the user will show under Blocked users. At a later stage, th...

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I want to add a new user. What information is required?

1. Fill in the new user’s login details2. Enter their personal information3. Determine account rights A push notification will be sent to the account owner’s phone to complete the process.If the user already exists in the myPOS Platform, the owner will ...

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