Please note that resetting the device will restore all settings and payments cannot be accepted until you activate the device again.
Bear in mind that if your account is closed with a POS device active on it, you need to send the request to help@mypos.com. If your account is still active, please follow these steps:
Reset from web site account:
1. Log in to your myPOS account.
2. Click on "POS Devices" from the menu.
3. Select the POS device you want to reset.
4. Click on "Reset". A code will be generated.
Reset from the mobile app:
1. Log in to your mobile application
2. Select "Devices" from the menu at the bottom
3. Select the POS device you want to reset.
4. Click on "Reset". A code will be generated
- For Classic devices (Go, Combo) enter the deactivation code displayed on the myPOS account into the POS device by pressing the button F2 >F2 > 2. Reset terminal then enter the deactivation code and confirm with (O).
Once done, click on the "Ready" button in your myPOS account. - For Smart devices (Carbon, Pro, Ultra) enter the deactivation code displayed on the myPOS account into the POS device by going to the "Settings" menu > About Terminal > Reset terminal then enter the deactivation code and confirm the operation.
Once done, click on the "Ready" button in your myPOS account.