MO/TO Virtual Terminal

How can I accept payments over the phone?

Accepting payments over the phone, also known as MO/TO (Mail Order/Telephone Order) or using a Virtual Terminal, allows customers to make payments without the need for a physical card present. This method is ideal for businesses that receive orders via ...

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What is Rolling reserve?

Rolling Reserve is a security measure applied by myPOS on all MO/TO (Mail Order/Telephone Order) transactions, as they are considered "risky transactions." These transactions, executed without the physical card being present, are more likely to be fraud...

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I have been approved and am using the MO/TO service. Can I be restricted from using it at some point?

Yes, it is possible that your access to the MO/TO service can be restricted based on a performed risk assessment. If such a restriction is deemed necessary, the MO/TO service will be suspended in your account, mobile app, and device. You will be notifie...

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Am I required to provide proof for each MO/TO transaction?

Yes, in some cases, you are required to provide proof for each MO/TO (Mail Order/Telephone Order) transaction. Since MO/TO transactions are considered non-secured operations, you must provide evidence to support the transaction in case of disputes. This...

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What can I do to avoid fraudulent transactions?

When processing card-not-present transactions, it is crucial to implement measures that help prevent fraud. Here are some handy tips to consider: Reliable Channel for Card Details: Ensure that you obtain card details through a reliable and secure chann...

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How can processing МО/ТО payments with fraudulent card details affect my business?

Processing МО/ТО (Mail Order/Telephone Order) payments with fraudulent card details can significantly impact your business. You will be held liable for financial losses resulting from disputes that follow such transactions. Therefore, it is crucial to u...

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Where can I find the limits for MO/TO transactions?

You can view the limits for MO/TO (Mail Order/Telephone Order) transactions in your myPOS account under the Fees section. These limits apply to MO/TO transactions processed through the MO/TO Virtual Terminal in your myPOS web account and via the myPOS m...

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How is my business protected when accepting MO/TO transactions?

MO/TO (Mail Order/Telephone Order) transactions, like all other transactions in myPOS, have specific limits. Due to the higher risk of fraud, the limits for MO/TO transactions are set lower than other myPOS limits. These precautions are in place to prot...

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