Web account access
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How can I change my phone number?
You need to send us a request at help@mypos.com stating the current number and the new one you would like to use and we will proceed with the request.
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I have forgotten my password. What to do?
We would like to kindly advise you if you do not remember your password for the website, to follow the link for forgotten password through mypos.eu >> Login >> Forgotten password. Please note that if you do not remember your pass-code for the mobile app...
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Are additional account users required to pass the identification process?
Yes, all additional account users with access to payment operations are required to complete the identification process. This is in compliance with the EU Fourth Money Laundering Directive, which mandates that financial institutions verify the identity ...
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What happens if the user does not complete the identification process?
If a user does not complete the identification process, they will still be able to log in and browse their myPOS account. However, they will face certain restrictions: Browsing Only: The user will be able to log in and navigate through their account.Re...
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Are additional users in my account required to be identified?
Yes. myPOS is legally required to verify the identity of every user operating in the myPOS platform. In accordance with the EU Fourth Money Laundering Directive, all institutions providing financial services are obliged to confirm the identity of a thir...
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What is the difference between blocked and deleted additional users?
Blocking Users: Temporary Measure: Blocking the access of a user is a temporary action. It denies the user the rights they have been granted, preventing them from operating with the account. Reversible: The user will appear under "Blocked users" and t...
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I want to add a new user. What information is required?
To add a new user to your myPOS account, follow these steps: Navigate to the Team section in the bottom left corner >> Profile >> Team >> Add User Fill in the New User’s Login Details: Enter the new user's email address and create a login for them. ...
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I want to add users to my account so they can operate with it. Is this possible?
Yes, merchants can link additional users to their myPOS accounts and assign them different rights. This can be done through the Team tab, which is accessible from the profile icon in the bottom left corner of your myPOS account. Here, you can manage all...
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