Bank Transfers: How-To & Troubleshooting

Security checks on your transfers

Confirming a transferTransfers you submit must be confirmed with a one-time password or a push notification — a push approval expires after 90 seconds. Confirming is the moment the order becomes ours to execute, so check the amount and beneficiary befor...

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Finding your IBAN and account details

Give the IBAN of the myPOS account you want to be paid into — you'll find it next to each account in your overview. If you hold more than one currency, give the IBAN matching the currency you're being paid in, so the sender's bank doesn't convert unnece...

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Cancelling, recalling and automating transfers

What you can do about a transfer depends on whether it's been executed yet.Before execution: cancel it yourself Mobile app: More > Transfers > Not completed, select the transfer, tap Cancel. Website: Merchant Account > Payments > Pending payments, sel...

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Bank transfer limits

Your account has limits on how much you can transfer, set for your specific account. The figures in your account are the ones that apply to you. Website: click Fees at the bottom of the page, then Fees for myPOS Account. Mobile app: Profile > Legal > ...

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Why a transfer was declined, or SEPA Instant isn't available

A declined transfer means the payment wasn't carried out and the money stays in your account. Here are the most common reasons.The receiving bank declined itThis is the most frequent cause, particularly for SEPA Instant transfers. The receiving bank run...

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How long a transfer takes, and how to check its status

How long a transfer takes depends on the type and, for transfers to other banks, on the receiving bank. Transfer type Usual timeframe To another myPOS account, or between your own myPOS accounts Instantly, or the same day SEPA Instant Usually with...

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