What to Do If You Have Forgotten Your Passcode for the Mobile App
If you do not remember your passcode for the myPOS mobile app, please follow these steps:
- Open the myPOS mobile app.
- Click on Log in and you will be asked to enter your passcode.
- Click on Forgot passcode and you will be asked to enter your password.
- Enter your password (the same password used for the myPOS website)
- You will be asked to create a new passcode for the app (a 6 digit number of your choice) and to confirm it.
If you have forgotten both your password and the passcode, follow these steps:
- Open the myPOS mobile app.
- Click on Log in and you will be asked to enter your passcode.
- Click on Forgot passcode and you will be asked to enter your password.
- Click on Forgotten password.
- Enter your email address and click Reset password.
- An email will be send to you with a password reset link. Find the email and click the password reset link.
- You will be asked to verify your country, date of birth and mobile number. Enter the required details and confirm.
- You will then be asked to create a new password and to confirm it.
- A 4 digit verification code will be send to your mobile number to complete the operation and set a new passcode.
Should you encounter any issues while following these steps, we can provide you with a temporary password and detailed instructions on how to use it. For further assistance, please contact us directly.