Fraudulent (Not Authorized) Transactions
myPOS has a response center and a fraud monitoring team working 24/7. A myPOS Customer Support representative is available to our clients at any time of the day or night. Please feel free to contact them with regard to any suspicious transactions.
Examples of Fraudulent Transactions:
- E-Commerce payments to unknown merchants.
- ATM withdrawals in other countries and/or currencies.
Examples That Might Look Suspicious but Are Often Not Fraudulent:
- Non-delivery of goods that were paid for: It is possible that the non-delivery claim has not been processed yet. Contact the other business first and try to resolve the matter.
- The transaction amount does not match the amount spent: Some merchants authorize an amount different than one eventually settled, often done to cover a deposit. Contact the other business and check why the amounts do not match.
Steps to Take if You Spot a Fraudulent Transaction:
Block the Card Immediately:
- Log in to your myPOS account.
- Go to the Cards tab.
- Select the card from the left-hand side.
- Click on Settings under the card image and block it.
- An emergency number is printed on the back of the myPOS Business Card.
Contact the myPOS Customer Support Team:
If the card was lost or stolen, block the card immediately and contact the customer support team.
Dispute Fraudulent Transactions:
Contact the myPOS Support team to dispute any fraudulent transactions initiated via the website or mobile app.