Why Is My myPOS Business Card Blocked and How Can I Unblock It?

Your money is of utmost importance to us, and we have implemented highly efficient automated systems for fraud prevention. These systems can block your myPOS card if a suspicious transaction is detected, to protect you from unauthorised transactions.

 

• Notifications: If your card is blocked due to a suspicious transaction, you should receive an SMS or push notification in your myPOS app. The notification will provide instructions on what to do next.

If you recall that your card was blocked after entering the wrong CVC or PIN code three times, you can easily unblock it by following these steps:

1. Open the myPOS mobile app
2. Go to the "Cards" section
3. If your card is blocked, a banner will appear below it indicating the status
4. Tap on "Reset CVC" or "Reset PIN"
5. Complete the verification using your passcode or biometrics
6. Once verified, your card will be re-activated immediately.

Only cardholders and wallet owners can unblock their cards directly through the myPOS app after three consecutive failed attempts to enter the CVC or PIN.

Kindly note that, in some situations, a cash withdrawal within 24 hours may be necessary to keep your card active. (Should this be necessary, you will receive a notification).

• No Notification Received: If you haven't received a notification, please contact myPOS support via your registered email or by calling the support line to confirm the transaction and unblock your card.

 

• Account Issues: In some cases, your myPOS card may be blocked because your account is blocked.

• Security Settings: For security reasons, certain transactions might be blocked based on the settings configured in your myPOS account. You can check your card’s security settings by logging into your account and navigating to the Cards tab.