myPOS has a fraud monitoring team working 24/7 to ensure the security of your transactions. A myPOS Customer Support representative is available at any time of the day or night to assist you with any suspicious transactions.
Examples of Fraudulent Transactions
• E-Commerce Payments to Unknown Merchants: Transactions made to unfamiliar online stores.
• ATM Withdrawals in Other Countries and/or Currencies: Cash withdrawals made in foreign locations or different currencies.
Examples that Might Look Suspicious but Are Often Not Fraudulent
• Non-Delivery of Goods: It is possible that the claim for non-delivery has not yet been processed. Contact the merchant first to try and resolve the issue.
• Mismatched Transaction Amounts: Some merchants may authorise an amount different from the final settled amount, often to cover a deposit. Contact the merchant to clarify any discrepancies.
What to Do If a Fraudulent Transaction Is Spotted
Block the card immediately using one of the options below:
- myPOS app
Log in to the myPOS mobile app.
Select “Cards” from the main menu at the bottom.
Swipe to find the card you want to manage.
Tap the Snowflake icon to block or unblock the card.
- myPOS website
Log in to your myPOS account
From the dashboard, go to “Merchant Account” > “Cards”
Select the card you want to manage
Toggle the status to “Active” or “Frozen”, depending on your needs
Contact Customer Support: Reach out to the myPOS Customer Support team via the emergency number printed on the back of your myPOS Business Card or through your registered email.
If the Card Is Lost or Stolen
• Block the card immediately using the myPOS account or mobile app.
• Contact the myPOS Customer Support team to report the loss or theft and get further assistance.
For any fraudulent transactions related to the myPOS account initiated via the website or mobile app, contact the myPOS Customer Support team directly.
To dispute fraudulent transactions, please contact the myPOS Support team for assistance.