I. Replacement of defected terminals
1. In case your myPOS terminal has a technical defect and is not functioning, you are entitled to return it within the period of your warranty and have it replaced. To make the replacement you must follow these steps:
1.1. You must contact us at returns@mypos.com or the reseller from which you bought the Product prior to returning the myPOS product and explain the assumed defect, so that we can try to rectify the defect remotely, thus saving you time and costs;
1.2. If we or our reseller instruct you to return the defected Product, you must place the Product and all the original accessories and paper documentation initially accompanying the defected myPOS terminal in the original box in which it was purchased. You must keep with you the payment card received along with the package;
1.3. Before you send the Product back, you must ensure that the Product is packed in a way suitable for transportation that will ensure protection from any mechanical damages or wear out during the transportation;
1.4. You have to provide or send us the original or a clean and true copy of the invoice or the receipt for the purchase of the Products.
1.5. When returning a Product to us you must always fill in the Return form available here https://www.mypos.com/en-gi/device-return-form and send it to us attached with the returned Product. Without Return form your request for Return will not be processed.
1.6. The defect must occur within the valid period of the warranty. We may, but we are not obliged to, replace defected Products even when the defect has occurred after the warranty period has expired.
2. Replacement. In case you return the Package with the defected myPOS terminal or accessories, we or our authorized reseller will do our best to replace it immediately and, in any case, not later than 14 days from the date of receipt by us or by our reseller. A repaired or replaced myPOS terminal will be warrantied for the unexpired time of the warranty, regardless of it being Standard or Extended Warranty.
2.1. We shall not replace your myPOS terminal or accessories and you shall not be entitled to any refund if it is determined that you have caused the defect of the returned myPOS terminal/accessories.
2.2. If we determine that the returned myPOS terminal or accessories do not have any defect and is/are functioning, we reserve our right to charge your myPOS account with a Handling fee amounting to 20.00 (twenty) EUR, plus all shipping costs if such incurred. You agree that the Handling fee may be debited from your myPOS account in our favor upon our request to the Financial Institution providing your myPOS Account. The returned myPOS terminal will be kept by us if meanwhile you have received a new myPOS Package as a replacement from us or from a reseller. Otherwise, it will be shipped back to you.
Please be advised that in case you have any outstanding due payments to us or any affiliate or any of the financial institution providing myPOS Service we will complete the return procedure only after your obligation is paid.
II. Where to return myPOS Products
When you return myPOS Products in any of the described cases above (right of withdrawal or defected myPOS) you must take into consideration the following:
You can return myPOS Products to any of the following locations:
- myPOS Services EOOD, Business Park Varna, Building 6, fl. 1, 9023 Varna, Bulgaria
- myPOS retail stores – please check https://www.mypos.com/en-gi/contacts to find a myPOS store
- Our authorized reseller – if you are not sure about a reseller, please contact us at returns@mypos.com.
Note: Only for the UK market! Please use the following return address when sending terminals back to the UK:
- myPOS UK, Reading Bridge Hous, George Street, 5th Floor, Reading, RG1 8LS, UK
myPOS BG Ltd
bul. James Baucher 76A, Hill Tower 1407, g.k. Lozenets, Sofia, Bulgaria
You must always use secure Post Services if you prefer returning a Product by post.
If you need to contact us by post or to file a complaint or legal claim in relation to a Return or Refund for a myPOS Product, please use the following address:
myPOS Services Ltd
Business Park Varna, Building 6, fl. 1, Varna 9023, Bulgaria, Customer Service
To ensure a faster response, please send us an email to returns@mypos.com.