Push notification difficulties
Offline authentication difficulties - the generated code is not accepted by the system.
Please check if you have set the date & time of your phone manually. In order to synchronize them with the myPOS system you should choose the option “Set automatically date & time”.Continue reading
What should I do if I am not receiving the push notification on my phone?
First, make sure that the notifications are enabled both for the myPOS application and from the device settings: Log into the app >> click on “More” >> “Alerts” >> “Settings” >> “Enable push notifications”; Open your phone settings >> “Applications” ...Continue reading
Who should I turn to if I experience a problem with the authentication method?
If you encounter problems with our authentication method, please email us at firstname.lastname@example.org and we will be glad to help you. Our Contact Centre is also available 24/7, so feel free to call us at any time. You will find our phone numbers hereContinue reading
How do I authorize an operation with push notification?
When performing an operation on a webpage of your myPOS account, which requires additional authentication, you will have to authorize it with the linked device. A pop-up message will appear on the screen to indicate that you should check your linked mob...Continue reading
Can I use the push notification with no Internet access on my mobile device?
Yes. There might be situations in which you might have disabled push notifications on your phone, have poor or unstable mobile Internet access or you might not have Internet access at all on your mobile device. In this case, start the offline authentica...Continue reading
How does the push notification work?
The method works in the following way - whenever you try to log into your account, make a payment, manage users or perform an action, which requires authorisation, you will receive a push message on your mobile phone to authorise or reject the operation...Continue reading
What is the myPOS Push Notification Authentication Method?
The myPOS Push Notification Authentication Method presents you with a better and more secure way to authenticate your transactions. Its purpose is to increase the security level we offer. Free to use, the Push Notification Authentication sends a push me...Continue reading
I have not received a push notification on my smartphone to authorize the transaction. What should I do?
If you have not received the push notification, you should click on the link “I didn’t receive a push message in my myPOS app” and then click on “I have issues generating the access code. Send me a text message” With that, you will receive a confirmatio...Continue reading