Termination of POS Device Rental Plan
1. Termination Requested by the Merchant
- During the Minimum Rental Period: Merchants can request termination by emailing help@mypos.com. The termination is subject to a notice period, the duration of which depends on the length of the rental usage.
- After the Minimum Rental Period: Merchants may request termination of the rental plan via email to help@mypos.com.
2. Termination Initiated by myPOS
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After the Minimum Rental Period Ends
myPOS may terminate the Rental Service by providing a 2-month notice, without specifying a reason. -
In Case of Non-Payment
If the merchant fails to pay any due rental fees, a 30-day grace period is granted, during which reminders are sent.
myPOS may restrict outgoing payments from the merchant’s account or deactivate the rented terminals to ensure payment. -
In Case of Breach
myPOS reserves the right to terminate the Rental Service with immediate effect at any time.Note: During the notice period, the merchant can continue using the terminal.
What Happens After the Notice Period Ends
- The rental plan is cancelled
- The terminal(s) can no longer be used for transaction processing
- The terminal(s) must be returned within 30 days to the respective local entity:
For Italy
ALLABOX S.R.L.
Attn: Alessandro Bellone
Strada Torino 78, 10072 Caselle Torinese, Torino, Italy
For France
LIEM IDF
Attn: Michael Samb
11 Rue des Pyrénées, 91090 Lisses, France
Terminal Replacements
Replacements for faulty terminals are handled by the above myPOS retail stores.
- If a device is faulty, please contact your sales representative or local myPOS store.
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Replacements are free of charge for the duration of the Rental Agreement.
Note: A fee may be applied if more than 2 replacements are requested within a 12-month period.