Termination of POS Device Rental Plan
1. Termination Requested by the Merchant
- During the Minimum Rental Period
Merchants may request termination by sending a written notice to help@mypos.com at least 1 month in advance. - After the Minimum Rental Period Ends
Merchants may terminate the rental plan by providing a 2-month written notice via email to help@mypos.com.
2. Termination Initiated by myPOS
- After the Minimum Rental Period Ends
myPOS may terminate the Rental Service by providing a 2-month notice, without specifying a reason. - In Case of Non-Payment
If the merchant fails to pay any due rental fees, a 30-day grace period is granted, during which reminders are sent.
myPOS may restrict outgoing payments from the merchant’s account or deactivate the rented terminals to ensure payment. In Case of Breach
myPOS reserves the right to terminate the Rental Service with immediate effect at any time.Note: During the notice period, the merchant can continue using the terminal.
What Happens After the Notice Period Ends
- The rental plan is cancelled
- The terminal(s) can no longer be used for transaction processing
- The terminal(s) must be returned within 30 days to the respective local entity:
For Italy
ALLABOX S.R.L.
Attn: Alessandro Bellone
Strada Torino 78, 10072 Caselle Torinese, Torino, Italy
For France
LIEM IDF
Attn: Michael Samb
11 Rue des Pyrénées, 91090 Lisses, France
Terminal Replacements
Replacements for faulty terminals are handled by the above myPOS retail stores.
- If a device is faulty, please contact your sales representative or local myPOS store.
Replacements are free of charge for the duration of the Rental Agreement.
Note: A fee may be applied if more than 2 replacements are requested within a 12-month period.