Transaction errors on myPOS devices

Troubleshooting Common POS Device Issues

My device is stuck on the Welcome/Initializing screen Switch off the device. Remove the battery. Leave it out for about 5 minutes. Reinsert the battery and turn the device back on. If the problem persists, the device may require professional repair.My d...

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POS Device Errors That Cannot Be Fixed Remotely

Occasionally, your POS device may display errors or encounter issues. Do not worry - below you will find the most common problems and the steps you can follow to resolve them.My device shows one of the following errors - what should I do? Transactions c...

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General errors on myPOS Device

General Errors on myPOS DeviceErrors & MessagesError: XX ‘Unable to reach authorization host’Reason for error and further instructions:Ensure your router does not have any network traffic restrictions or filters.Confirm the network signal strength is ad...

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