Device Connectivity Errors
Communication Error Messages
Error Code 5
Description: Device attempts to communicate via Bluetooth. An error occurred in sending or receiving data.
Further Instructions: Ensure the Bluetooth connection is stable and there are no interferences.
Error Code 11
Description: Device reads a card, a PIN is entered (if necessary), and an authorization message is sent. This error indicates an issue when sending the authorization message.
Further Instructions: Verify the network connection and retry the transaction.
Error Code 12
Description: The authorization message has been approved, but an error occurred when sending the Capture/Clearing message.
Further Instructions: Ensure a stable network connection and retry.
Error Code 13
Description: The authorization message is approved, but the transaction is reversed due to:
The transaction being declined by the card afterwards.
A timeout on the terminal.
Further Instructions: Check for network interruptions and retry the transaction.
Error Code 14
Description: There was an error while sending data when trying to validate the activation code.
Further Instructions: Verify the activation code and network connection, then retry.
Error Code 15
Description: There was an error while sending data when trying to check for updates.
Further Instructions: Ensure the device has a stable internet connection and retry.
Error Code 16
Description: There was an error while sending data when trying to get/clear reconciliation reports.
Further Instructions: Verify the network connection and retry.
Error Code 17
Description: There was an error while sending data when trying to validate the deactivation code.
Further Instructions: Check the deactivation code and network connection, then retry.
Error Code 18
Description: There was an error while sending data when trying to check the connection.
Further Instructions: Ensure the device is properly connected to the internet and retry.
Error Code 19
Description: There was an error while trying to confirm the activation/deactivation of the device.
Further Instructions: Verify the network connection and retry.
Error Code 20
Description: There was an error while validating a host message.
Further Instructions: Ensure a stable network connection and retry.
Error Code 21
Description: Common communication error; usually indicates that the remote host has closed the connection.
Further Instructions: Check the network connection and retry.
Error Code 22
Description: No response received for the sent request.
Further Instructions: Ensure the device is connected to the network and retry.