Web account navigation

  • How can I change my email address?

    If you are still able to access your account, you can change your email address directly at mypos.com >> Login >> click on the Profile section on the upper right corner of the page >> My details >> You will see the field for Login details >> Edit your e...

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  • How can I change the account owner?

    If the company's legal representative and the owner have been changed, you should provide us with the respective documents, showing the change and the present company structure. Furthermore, to change the representative and owner for the company's myPOS...

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  • How can I download a statement for my accountant?

    Through the myPOS web account you are able to choose between monthly and daily statements, Annual Average balance Statement, card transaction and terminal reports. The daily and monthly statements include all account movements and are used mainly for ac...

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  • I have changed my address. How can I change it in my myPOS account?

    We would like to kindly advise you that if you need to amend the company's Registered address, the Principal place of business address and the Personal address, you should reach us directly via e-mail at help.uk@mypos.com and upload an official document...

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  • How to make a bank transfers?

    Please have in mind that in order to initiate an outbound bank transfer you could log into your account at mypos.com >> Login >> Merchant Account >> Payments >> New Payment >> To bank account >> Enter all necessary details >> Continue. If you prefer usi...

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  • POS Devices

    Devices – Device list is displayed upon choosing the Devices menu. By selecting a Device from the list, the user is displayed the following information and configuration options: The account and the currencies in which the transactions are accepted V...

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  • Merchant account

    Payments The menu Payments lets users send money to clients or other accounts and make mass payments. It has several sub-menus – Payments, Account transfer, Standing order, Mass payment, Pending payments, Not executed payments and Beneficiaries. The P...

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  • Payment request

    This service lets users send a payment request to a client. To send a Payment request, the user should click on the New Payment Request menu on the left and fill in the following details: "Doing Business as" - the name displayed in the payment request ...

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  • Top-up

    With the Top-up service, merchants can offer customers the opportunity to top-up their phone or send phone credit to a friend or family member worldwide. The Top-up tab lets the account user recharge mobile phones, see supported providers and view proce...

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  • GiftCards

    The Private Label GiftCards are stored-value cards that the merchant can purchase via the myPOS account. The merchant can customise the cards by choosing a design, adding a special message and the company name. The cards are easily loaded with the prefe...

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  • Dashboard

    Dashboard is loaded by default upon logging in. From here the user can easily navigate to, as well as track performance and status of recent account activity, accounts dashboard, cards and devices. The Dashboard menu screen is customizable, as the separ...

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  • Profile section

    Clicking on the Profile tab in the header opens a drop-down with several sub-menus. My Details overviews the user details related to personal information, access rights and log-in history. The preferred authentication method can be specified from here a...

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