Web account navigation

How can I change my email address?

How Can I Change My Email Address? If you are able to access your account, follow these steps to change your email address: Log in to your myPOS account. Click on the Profile section in the lower left corner of the page. Select "My Details". Locate t...

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How can I change the account owner?

If the company's legal representative and the owner have been changed, you must provide myPOS with the respective documents showing the change and the current company structure.   To change the representative and owner for the company's myPOS account, ...

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How can I download a statement for my accountant?

How Can I Download a Statement for My Accountant? To download statements for your accounting purposes, follow these steps through the myPOS web account:   Log in to Your Account:   Navigate to mypos.com and log in to your Merchant Account. Access Statem...

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I have changed my address. How can I change it in my myPOS account?

We would like to kindly advise you that if you need to amend the company's Registered address, the Principal place of business address and the Personal address, you should reach us directly via e-mail at help.uk@mypos.com and upload an official document...

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How to make a bank transfers?

To initiate an outbound bank transfer, follow these steps:   Using the myPOS Website: Log in to your myPOS account at mypos.com. Navigate to Merchant Account > Payments > New Payment > To bank account. Enter all necessary details for the transfer and ...

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POS Devices

POS DevicesWhen you select the Devices menu, a list of all devices linked to your myPOS account is displayed. Here, you can access the following information and configuration options: Account and Currencies: View the account details and the currencies ...

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Merchant account

Payments The Payments menu allows users to send money to clients or other accounts and make mass payments. It has several sub-menus:   Payments: This sub-menu is opened by default when the Merchant account menu is selected. You can make new payments and...

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Payment request

How to Use Payment RequestsThe Payment Request feature allows users to send a payment request to a client. Follow these steps to send a Payment Request: Create a Payment Request: Log in to your myPOS account and click on the Payment Requests menu. Fil...

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Top-up

Top-up Service The Top-up service allows merchants to offer customers the ability to recharge mobile phones or send phone credit to friends or family members worldwide. This service can attract new customers and increase profits for business owners. The...

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GiftCards

The Private Label GiftCards are stored-value cards that the merchant can purchase via the myPOS account. The merchant can customise the cards by choosing a design, adding a special message and the company name. The cards are easily loaded with the prefe...

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Dashboard

The Dashboard is the default view upon logging into your myPOS account. It offers a comprehensive overview and easy navigation to track performance and status of recent account activities, including accounts, cards, and devices. The Dashboard menu scre...

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