Transaction errors on myPOS device

Transaction Errors on myPOS Device

Errors & Messages
Error: 04 'Capture card'
Reason for error and further instructions:

  • Do not attempt to process the payment with the card.
  • Advise the customer to contact their card provider; the status appears as stolen.
  • Ask the customer to provide a different card.

Error: 41 'Lost card'
Reason for error and further instructions:

  • Do not attempt to process the payment with the card.
  • Advise the customer to contact their card provider; the status appears as lost.

Error: 43 'Stolen card'
Reason for error and further instructions:

  • Do not attempt to process the payment with the card.
  • Advise the customer to contact their card provider; the status appears as stolen.
  • It is not recommended to proceed with the sale.

Error: 51 'Not sufficient funds'
Reason for error and further instructions:

  • Card funds are insufficient to cover the payment.
  • Advise the customer to contact their bank.
  • Ask the customer to provide a different card.

Error: 54 'Expired card'
Reason for error and further instructions:

  • Check the expiry date embossed on the card.
  • If the date is in the future, retry the transaction.
  • If the date is in the past, advise the customer to contact their card issuer for renewal.
  • Ask the customer to provide a different card.

Error: 55 'Incorrect PIN'
Reason for error and further instructions:

  • Confirm with the customer if the PIN entered is correct.
  • If the PIN was correct, the card issuer might have system issues.
  • Retry the transaction.

Error: 57 'Transaction not permitted by Issuer'
Reason for error and further instructions:

  • Advise the customer that the transaction they are attempting is not permitted by the issuing bank and should be contacted.
  • Ask the customer to provide a different card.

Error: 58 'Transaction not permitted on terminal'
Reason for error and further instructions:

  • The POS terminal has been blocked for the transaction you are attempting.
  • Log in to the myPOS account and check your device settings.
  • myPOS Devices allow restrictions for refunds, void transactions, and top-ups.

Error: 61 'Exceeds withdrawal limit'
Reason for error and further instructions:

  • The value limit (transaction amount) for the card was exceeded.
  • Advise the customer to contact the card issuer.

Error: 62 'Restricted card'
Reason for error and further instructions:

  • Error message by the cardholder's bank.
  • Advise the customer to contact the card issuer.

Error: 63 'Security violation'
Reason for error and further instructions:

  • Security violation.
  • Advise the customer to contact the card issuer.

Error: 65 'Exceeds withdrawal frequency'
Reason for error and further instructions:

  • The count limit (number of transactions) for the card was exceeded.
  • Advise the customer to contact the card issuer.

Error: 75 'PIN tries exceeded'
Reason for error and further instructions:

  • The PIN for the card has been entered incorrectly three consecutive times.
  • Do not attempt to process the payment with the card again.
  • Ask the customer to provide a different card.

Error: AF/TR/TR-02/TR-11/CC/EE 'Transaction is declined'
Reason for error and further instructions:
Several reasons are possible:

  • The card was removed too quickly, interrupting the approval process.
  • The POS terminal was unable to encrypt the message and process the transaction.
  • The card type was not recognized.
  • Invalid PIN format.
  • Invalid transaction data.
  • Missing merchant or terminal information.
  • The card currency does not match the terminal currency.
  • The transaction is approved by the issuer, but the card denies the transaction.
  • The customer pressed a wrong button on the terminal and accidentally canceled the transaction.
  • Encryption error.
  • Retry the transaction.
  • Ask the customer to provide a different card.

Error: PE 'Invalid pre-authorization code'
Reason for error and further instructions:

  • The entered pre-authorization code is invalid.

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