Occasionally, your POS device may display errors or encounter issues. Do not worry - below you will find the most common problems and the steps you can follow to resolve them.
My device shows one of the following errors - what should I do?
Transactions cancelled with a flashing red border (contactless/NFC issue).
Error screen: “Protection Mode”.
Error screen: “PED Tampered” (security alert).
Device locked: “Please contact the manufacturer”.
Device asks for “Password setting” at startup.
Screen only shows battery status and time.
Errors such as “LIB Selfcheck!” or “GJLIB Library file lost!”.
Device is not charging properly or battery drains within minutes.
Unfortunately, these issues cannot be resolved remotely.
Action required:
Send an email to help@mypos.com.
Attach clear photos of your device from all angles.
Tip: It may be more cost-effective to purchase a new device instead of repair.
Buy a new terminal online https://www.mypos.com/en/buy-card-machine
Contact our Sales team for assistance https://www.mypos.com/en/locations