At myPOS, we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. You also have statutory rights to do so when the goods are not as described, not fit for purpose or not of satisfactory quality.
I. Always contact us or the reseller in case of Return
In case you have an issue with your myPOS Product, purchased from us or from other authorized resellers, or in any case in which you wish to return a myPOS Product, you must first contact us by email at returns@mypos.com or get in touch with the reseller from which you bought the Product. You must describe the issue or request more information regarding the Product. We may suggest that you exchange your Product for another item, which may be more suitable for you. We will do our best to provide you with the best solution as soon as possible.
II. Voluntary Return Policy:
1. You can return most Products within 60 days from the date of purchase of the Products and if the following conditions are met:
- Products are complete and are in an unused and undamaged condition, and
- You provide or send us the original or a clean and true copy of the invoice or receipt for the purchase of the Products you intend to return, and
- Please note that you must return each item in the same condition in which you received it. This means that items must be returned new, unused and complete.
When returning a Product to us you must always fill in the Return form available here https://www.mypos.com/en-en/device-return-form and send it to us attached with the returned Product. Without Return form your request for Return will not be processed.
Please note that this Return policy doesn't affect your statutory rights and therefore doesn't affect your right of cancellation if you qualify as a consumer and have bought a Product online or remotely from a store (distance sale) as a consumer.
The following Products cannot be returned under the Voluntary Return Policy (unless defective):
- Goods, terminals or cards customized according to your specifications or clearly personalized
- A service, if the supplier has fully delivered it;
- Digital content (including apps, digital software, virtual cards) which is not supplied on a tangible medium.
2. Refunds
In case the conditions for the Returns above are satisfied, you will get a full refund of the amount that you paid for the Product as stated on the invoice. Refunds will be transferred to your card used for payment or via a bank transfer to your bank account held in a reliable bank.
Refunds in cash are not possible even if you had paid in cash.
Please note that it may take up to 2 weeks for us to receive the returned item and process your return depending on the type of courier service you have chosen.
If your refund request is approved it may take 5-7 business days for the refund to appear in your account.
If your refund doesn't appear in your account after that period, please contact us for further assistance.
3. Refund of shipment costs and return postage costs
We'll refund your shipment and/or costs for returning the myPOS Products, if:
- You received a wrong item, or;
- You received a damaged item, or;
- You received a defective item.
III. Where to return myPOS Products
You can return myPOS products to one of the following locations, depending on where you purchased the device:
-
myPOS.com Website
If you purchased your device from the official myPOS website, please use the following return address:
myPOS Services EOOD
Business Park Varna, Building 6, Floor 1
9023 Varna, Bulgaria -
myPOS Retail Stores
If you purchased your device from a myPOS retail store, please visit our contact page https://www.mypos.com/en-gb/contacts to find the nearest store and get in touch directly. -
Authorized Resellers
If you purchased your device through an authorized reseller and are unsure who that is, please contact us at returns@mypos.com for assistance.
Note: Only for the UK market! Please use the following return address when sending terminals back to the UK:
- myPOS UK, Reading Bridge House, George Street, 5th Floor, Reading, RG1 8LS, UK
You must always use secure Post Services if you prefer returning a Product by post.
To ensure a faster response, please send us an email to returns@mypos.com.