Termination of POS Device Rental Plan
1. Termination Requested by the Merchant
- During the Minimum Rental Period
Merchants may request termination by sending a written notice to help@mypos.com at least 1 month in advance.
Additional information can be found in the rental documentation reviewed and signed. - After the Minimum Rental Period Ends
Merchants may terminate the rental plan by providing a 2-month written notice via email to help@mypos.com.
Additional information can be found in the rental documentation reviewed and signed.
2. Termination Initiated by myPOS
- After the Minimum Rental Period Ends
myPOS may terminate the Rental Service by providing a 2-month notice, without specifying a reason. - In Case of Non-Payment
If the merchant fails to pay any due rental fees, a 30-day grace period is granted, during which reminders are sent.
myPOS may restrict outgoing payments from the merchant’s account or deactivate the rented terminals to ensure payment. In Case of Breach
myPOS reserves the right to terminate the Rental Service with immediate effect at any time.Note: During the notice period, the merchant can continue using the terminal.
What Happens After the Notice Period Ends
- The rental plan is cancelled
- The terminal(s) can no longer be used for transaction processing
- The terminal(s) must be returned within 30 days to the respective local entity:
United Kingdom
Castles Тechnologies
Attn: Graham Lilleystone
Unit 3 Milford Trading Estate, Blakey Road, Salisbury, England, SP1 2UD
Terminal Replacements
Replacements for faulty terminals are free of charge for the duration of the Rental Agreement and are handled by the local sales teams.
Note: A fee may be applied if the faulty returned terminal has failed due to accidental or deliberate damage. *You will not be required to return the faulty terminal separately; instead, the old device will be collected at the time the new one is delivered.