Warranty & return

Return policy, Disposal & Stolen device

Return Policy | Replacement of a myPOS Package with Defect   The Client (merchant) may return the full myPOS Package, including the myPOS device and myPOS card, within 60 days of the original order date. The return must meet the conditions outlined in t...

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How can I purchase extended warranty from my account?

You can purchase an extended warranty for your myPOS device online via your merchant account for already activated devices.   Follow these steps: 1. Log into your myPOS Account: Visit the myPOS website and log into your merchant account. 2. Go to the ...

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Can I purchase extended warranty for my used device?

Yes, you can purchase an extended warranty for myPOS devices that you have bought or activated in the past, as long as they are no more than 48 months old.   Although you can purchase the extended warranty separately for already used devices, it is re...

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Can I use extended warranty on any myPOS device?

Yes, extended warranty is available for all devices that myPOS currently sells. However, there are a few conditions to note:   • Eligibility: Extended warranty can be added to newly purchased devices as well as used devices that are not older than 48 mo...

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Why should I buy extended warranty for my device?

Buying an extended warranty for your myPOS device ensures prolonged protection, allowing your business to run smoothly and plan ahead without unexpected disruptions. It provides coverage for technical difficulties and faulty devices, letting you focus o...

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I have a promo code. Will I get the extended device warranty discounted upon using it?

Promo code discounts are not applicable for warranties. This means that any promo code you might have cannot be used to receive a discount on the extended device warranty.

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Are 1- and 2-year extended warranty plans available for all myPOS devices?

Yes, 1- and 2-year extended warranty plans are available for all devices sold in the myPOS Online Shop. These extended warranty plans offer additional protection beyond the standard 1-year free warranty that comes with each myPOS device. However, it is ...

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I have purchased a device with extended warranty. Does the warranty differ from the 1-year standard warranty?

No, the extended warranty does not differ from the standard 1-year warranty in terms of coverage. The only difference is the duration of the warranty period. Extended warranty plans follow the same regulations and provide the same level of protection as...

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How much does the extended device warranty cost?

The cost of the extended device warranty for myPOS devices varies based on the length of the warranty (1 or 2 additional years) and the specific device model. Here’s how you can find out the exact prices:   1. For New Devices: When purchasing a new devi...

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How can I purchase extended warranty for a new device?

To purchase an extended warranty for a new myPOS device, follow these steps:   1. Visit the device page in the myPOS Online shop You can see the prices of the extended warranty plans for the device you'd like purchase. 2. Select Extended Warranty: S...

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Does the device warranty cover anything else apart from the myPOS device?

No, the warranty does not cover any items apart from the POS device itself. This means that cables, accessories, plugs and power supply units are not included under the warranty coverage. The warranty is strictly applicable to the myPOS device only.

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What is the warranty period of myPOS devices?

Each myPOS device comes with a standard 1-year free warranty, starting from the date of purchase. This warranty covers the device itself but does not include cables, accessories, plugs, power supply units, or other peripherals.

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