If the face regoznition or the finger print options on the device are disabled and you do not remember your passcode for the myPOS mobile app, please follow these steps:
- Open the myPOS mobile app.
- Click on Switch account.
- Click on Log in.
- Enter your email address and click Next.
- Enter your password (the same password used for the myPOS website) and follow the steps provided.
- At the end of this process, you will be able to create a new passcode for the app (a 4-6 digit number of your choice).
If you have forgotten both your password and the passcode, follow these steps:
- Open the myPOS mobile app.
- Click on Switch account.
- Click on Log in.
- Enter your email address and click Next.
- Click on Forgotten password.
- Following this, you will be able to create a new password for the website (at least 8 characters) and a new passcode for the app (4-6 digits).
Should you encounter any issues while following these steps, we can provide you with a temporary password and detailed instructions on how to use it. For further assistance, please contact us.