Q: Can customers still buy gift cards until the retirement date?
A: New Private Label GiftCards can no longer be purchased or ordered. Sales and new activations were discontinued earlier this year as part of the planned retirement of the product.
Q: Will existing gift cards still be redeemable after the product retires?
A: No. Gift cards that are activated before the cutoff will no longer be redeemable after 31 December 2025.
For unactivated gift cards (with or without a balance), activations will no longer be possible after 31 December 2025, and myPOS will refund the issuance fees automatically in mid-January 2026.
Q: How can I get a refund for my existing balance?
A:Our Customer Success team will be in touch to process customer refunds for cards that cannot be redeemed after the discontinuation date.
Q: How long will I see gift card balances and history?
A: You will continue to see your gift card sales, activations, redemptions, and balance data in your myPOS account until the product is fully retired on 31 December 2025.
We recommend exporting your data before this date, as access to historical information will be removed once the programme is closed.
Q: Can I export my gift card sales data?
A: Yes. You can export your complete gift card data (including activations, redemptions, and outstanding balances) directly from your myPOS account.
We advise all merchants to export and securely store this data before 31 December 2025.
Q: Are there alternative ways to offer prepaid balances or credits?
A: For now, we cannot offer alternative products.
We will keep you informed if new solutions become available in the future.