You can start with the One plan with no monthly fee, which already gives you a fully functional myPOS business account. As your business grows, you can upgrade to a paid plan to get higher transfer allowances, lower transaction fees, and additional operational tools.
Getting started
- When do I choose my plan?
New merchants choose a plan during account registration. - Is there a free option?
Yes. The One plan has no monthly fee and allows you to use your myPOS account without a subscription. - When do plan benefits start?
Your plan benefits become available once your account has been verified. - Can I start with the One plan and upgrade later?
Yes. You can start with the One plan and upgrade later when your business grows. You can upgrade your plan anytime from the myPOS mobile app.
Billing
- When will I be charged?
This depends on when you selected your plan. - For new merchants:
Your first subscription payment is charged 10 days after your account is verified.
After that, your subscription is charged billing is aligned to your account verification date - If you upgrade your plan later:
Your new plan benefits become available immediately, but the new subscription price will be charged from your next billing cycle. - How are subscription fees paid?
Subscription fees are automatically collected from your myPOS account balance. - What happens if there are not enough funds in my account?
If there is not enough balance in your account, we will retry the payment daily until the subscription fee is successfully collected. You will also receive an email notification if the payment fails. - Are subscription fees refundable?
Subscription fees are generally non-refundable. - Are subscription fees prorated when changing plans?
No.- Upgrades: Benefits are available immediately, but the new price is charged from the next billing cycle.
- Downgrades: The lower price applies from the next billing cycle. Fees and charges are not prorated.
- Plan features and limits
Each plan includes different allowances for transfers, cards, and account tools. What happens if I exceed my SEPA transfer allowance?
If you exceed your included transfers, the following fees apply:- One: €1 per transfer
- Plus: €0.50 per transfer
- Pro: €0.25 per transfer
You will receive alerts when you approach your monthly limit.
- Are incoming SEPA transfers included in the allowance?
No. Incoming SEPA transfers are free and unlimited. - Do unused SEPA transfers roll over?
No. Transfer allowances reset every billing cycle. - Can I order additional cards?
Yes. You can order additional physical or virtual cards beyond your plan’s allowance for an extra fee. You can view your limits directly in your myPOS account. - Are all myPOS features available on all plans?
Yes. All plans provide access to the core myPOS account features. Paid plans additionally include:
- Account integrations
- Bulk transfers
- Cashback on card spending
- Larger allowances for cards and transfers
Changing your plan
- How do I upgrade my plan?
- You can upgrade your plan anytime from the myPOS mobile app.
- Upgraded benefits become available immediately.
- The new subscription price will be charged from the next billing cycle.
- Can I upgrade to a plan if I haven’t started on one.
No, existing merchants won’t have access to account plans at this point. We are working on making the plans available for everyone and will notify you when it happens. - How do I downgrade my plan?
You can downgrade your plan anytime from the myPOS mobile app. Downgrades take effect from the next billing cycle. Until then, you will continue using your current plan. - Will my cards or devices be removed if I downgrade?
No. Existing cards and devices will not be removed automatically.
Closing your account
- What happens if I close my myPOS account?
If your myPOS account is closed, all associated accounts are closed and your subscription stops. No further subscription fees will be charged. - Can I cancel my plan without closing my account?
Yes. You can downgrade to the One plan, which has no monthly fee. - What happens if the account used for billing is closed?
If the account used for subscription billing is closed, we will attempt to collect the fee from another active myPOS account, if available.