Returpolicy, kassering och stulen enhet

Return Policy | Replacing a defective package
The customer (merchant) may return the entire myPOS package, including the myPOS device and myPOS card, within 60 days of the original order date. The return must meet the conditions set out in the return policy. To expedite the process, the customer is advised to use a courier service instead of their local post office.

• Do not open or attempt to repair: The customer should not open the myPOS device or attempt to make any repairs. This will be considered damage caused by the customer, which will void the obligations of the return policy.
• Purchase via reseller: If the device was purchased via a myPOS reseller or agent, please contact them for information on their specific return policy.

For more information on the Repair-RMA (Return Material Authorisation) process, please contact Customer Service.

If you wish to return a myPOS product, you must first contact us by email at returns@mypos.com. When returning a product to us, you must always complete the return form found here and send it to us together with the returned product. Without a return form, your return request will not be processed.

Disposal
Do not dispose of myPOS devices, including batteries, cables or other components, with normal household waste. If a device is not working, it should be sent for repair in accordance with the myPOS return policy found at https://www.mypos.com/legal/return_policy

Stolen device
From the date of activation, a myPOS device is permanently linked to the merchant's myPOS e-money account. All transactions made, even if the device is stolen or lost, will be credited to the same merchant account.

If the device is lost or stolen:
1. Deactivate the device immediately.
2. Inform myPOS Customer Service.

To deactivate the device:
1. Log in to your myPOS account.
2. Go to the “POS devices” tab.
3. Select the device from the list.
4. Click “Settings” and disable the device.