Politica de returnare, eliminarea și dispozitivele furate

Return Policy | Replacement of a defective myPOS package
The customer (merchant) may return the complete myPOS package, including the myPOS device and myPOS card, within 60 days of the original order date. The return must meet the conditions outlined in the Return Policy. To expedite the process, the customer is advised to use a courier service and not the local post office.

• Do not open or attempt repairs: Customers must not open the myPOS device or attempt repairs. This will be considered damage caused by the customer, voiding the obligations of the return policy.
• Purchases through distributors: If the device was purchased from a myPOS distributor or agent, please contact them for their specific return policy.

For detailed information on the Repair-RMA (Return Material Authorization) process, please contact Customer Support.

In case you wish to return a myPOS product, you must first contact us by email at returns@mypos.com. When returning a Product, you must always complete the return form available here and send it to us attached together with the returned product. Without the return form, your return request will not be processed.

Disposal
Do not dispose of myPOS devices, including batteries, cables or other components, with general household waste. If a device is not working, send it for repair in accordance with the myPOS Return Policy available at https://www.mypos.com/legal/return_policy

Stolen Device
From the date of activation, a myPOS device is permanently linked to the merchant’s myPOS e-money account. Any transaction made, even if the device is stolen or lost, will be credited to the same merchant account.

If the device is lost or stolen:
1. Deactivate the device immediately.
2. Inform myPOS Customer Support.

To deactivate the device:
1. Log in to your myPOS account.
2. Go to the “POS Devices” tab.
3. Select the device from the list.
4. Click Settings and deactivate the device.