Return policy, Disposal & Stolen device


Return Policy | Replacement of a myPOS Package with defect

  • The Client (also called merchant) may return the full myPOS Package, including the myPOS device and myPOS Mastercard business card, within 60 days of the original order date of the myPOS package by the Client and upon completion of the conditions outlined in the Return Policy. As part of the Returns procedure, the Client is strongly advised to use a courier company and not their local post office to speed up the process and facilitate a more streamlined process.
  • Client should not open the myPOS device and/or attempt to repair the defect. This will be deemed as a defect caused by the client and myPOS will not be comply with its obligations under the Return Policy.
  • Some myPOS Distributors may provide post sale customer support and may be able to take back the defect myPOS device. In case the device was purchased through a myPOS Distributor or an Agent, please contact them to enquire about their Return Policy.


The merchant should not dispose of myPOS devices, including the battery, cables or other components with the general household waste. If the myPOS device is not functioning, please send it for repair in line with the myPOS Return policy available at

For detailed information about Repair-RMA (Return Material Authorization) process, please contact Customer support.

Stolen Device

From its activation date onwards the myPOS Device is permanently linked to the myPOS e-money account of the merchant. Even if the device is stolen or lost, any payment transaction made will be credited to the same merchant account.

If the device is lost or stolen, please disable it straight away and inform the myPOS Customer Support immediately.

To disable the device, log in the myPOS account, go to the POS Devices tab, select the device from the list, click on Settings and disable the device.

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