myPOS Glass

Who can use myPOS Glass?

The myPOS Glass app has been exclusively developed for merchants, business professionals or companies who sign up for a merchant account with myPOS in order to continue trading and accept seamless payments.   We support sole traders, individua...

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How does the myPOS Glass activation process work?

There are four ways in which you can activate myPOS Glass.   1.        Activation through your myPOS account (mypos.com): If you already have a myPOS account, go to the “myPOS Devices” menu. •        This drop-down menu will ask you to cho...

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What information/data is required from my phone for me to use myPOS Glass?

As a registered and licensed institution, we have the responsibility to ensure that we follow the correct onboarding procedures for new merchants. When signing up for the myPOS Glass app and in order for it to work properly, the app will ask you to enab...

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Can I initiate a refund or void a transaction?

Apart from accepting payments in the normal course of running your business, you will also be able to initiate refunds or void certain transactions. Just like a standard POS device, you can permit or forbid a refund or void it all togtehr, and even pass...

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Will the Visa Sensory and Mastercard sonic branding be available through the myPOS Glass app?

Yes! An increasingly popular method of accepting payments, sensory and sonic branding with Visa and Mastercard, respectively, will be available on your myPOS Glass app. Creating a memorable payment experience for your customers, you can also take advant...

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Is there a limit to the amount of payments I can accept?

We understand that as a small business owner, the amounts you receive from your customers will vary depending on the product or service you offer. That’s why we’ve made it easy to accept a wide range of amounts! Unlike other solutions on the market, myP...

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How can I send a receipt to the customer after a payment?

You can send an electronic receipt to the customer by either emailing them or sending them their receipt via SMS. Choose the most convenient option for your customer and be accountable for each sale you make.

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What are the costs of accepting payments with myPOS Glass?

You can choose between two pricing options. Starter This plan gives you complete freedom as you pay only when you get paid. It comes with: No upfront commitment No fixed costs Cancel anytime Pro Тhis plan offers you preferential transaction rates agai...

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How can I check the status of the Payment Requests generated via the Glass app?

For standard Payment Requests, which can be sent to your clients via chat, email or SMS, you can check the status of the payment in your myPOS account or in your myPOS Glass app under the “More - Payment Requests” menu. There are different statuses of P...

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Can I accept online payments using the app?

To accept online payments, simply generate a Payment Request from the “more” menu and send the link via email, chat or SMS. Your customer will then be taken to a secure payments page to complete the payment, making it easier than ever for you to accept ...

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For some reason, my phone can't read the card that the client wants to pay with. What can I do?

To resolve this issue, try to locate the Near Field Communication (NFC) chip on the back of your phone and hold the card against this chip until you see and hear a signal that the payment has been successful. Also, make sure that the card is contactless...

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My client’s card is not contactless. Can I still accept the payment?

Yes, you can with our new QR code payments. Simply enter the sum and generate a QR code - from there, your customer needs to scan the code from your phone. Customers will be taken to a secure online payments page where they need to enter their card deta...

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My client wants to pay with a card that is not Visa or Mastercard. Can I accept this payment?

While myPOS Glass currently works with Visa and Mastercard for NFC contactless cards, you can still accept payments through your phone via the QR code functionality. With the QR code payment, other than the usual Visa and Mastercard, you can accept AMEX...

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Upon accepting card payments, when do my funds get deposited?

One of the most attractive and competitive offerings myPOS provides is instant settlement of funds. This means that as a myPOS merchant, your funds will be available seconds after the transaction.

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What kind of cards are accepted with myPOS Glass?

You are able to accept all contactless EMV-based debit, credit and prepaid cards by Visa and Mastercard. What’s more is that you’ll also be able to accept payments with mobile wallets and NFC wearables.

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Where should the customer place his card when I accept a payment with myPOS Glass?

Your smartphone has a special sensor on the back that enables you to accept payments with contactless cards. To accept a payment simply hover or tap the card on the back of your smartphone, above this sensor, and you’re all set! While setting up the myP...

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I am trying to accept a payment but my phone does not seem to detect the card. What is the reason for this?

It is possible that the card you’re accepting is not contactless. You should double-check this before proceeding to accept a payment. Simply find the contactless sign on the card and, if it’s visible, you’ll be able to accept the card with your myPOS Gl...

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