Fraudulent (not authorized) transactions

myPOS has a response centre and a fraud monitoring team working 24/7. A myPOS Customer Support representative is available to our clients at any time of the day or night.

Please feel free to contact them with regard to any suspicious transactions.

Some examples of fraudulent transactions include:

  • Unknown E-Commerce payments
  • ATM withdrawals in other countries and/or currencies

Some examples that might look suspicious, but are often not fraudulent:

  • Non-delivery of goods that were paid for - it is possible that the non-delivery claim has not been processed yet. Contact the other business first and try to resolve the matter
  • The transaction amount does not match the amount spent - some merchants authorize an amount different than one eventually settled, often done to cover a deposit. Contact the other business and check why the amounts do not match.

Fraudulent transaction concerning the myPOS Business Card: block the card immediately and contact the myPOS Customer Support team. An emergency number is printed on the back of the myPOS Business Card.

Fraudulent transaction concerning the myPOS Account (initiated via the website or mobile app): contact the myPOS Customer Support team.

To dispute fraudulent transactions, please contact the myPOS Support team.

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