Return Policy | Replacement of a myPOS Package with Defect
The Client (merchant) may return the full myPOS Package, including the myPOS device and myPOS card, within 60 days of the original order date. The return must meet the conditions outlined in the Return Policy. To expedite the process, the Client is strongly advised to use a courier service rather than the local post office.
• Do Not Open or Attempt Repairs: Clients should not open the myPOS device or attempt any repairs. This will be considered as damage caused by the client, voiding the return policy obligations.
• Purchases through Distributors: If the device was purchased through a myPOS Distributor or Agent, contact them for their specific return policy.
For detailed information on the Repair-RMA (Return Material Authorisation) process, please contact Customer Support.
In case you wish to return a myPOS Product, you must first contact us by email at returns@mypos.com. When returning a Product you must always fill in the Return form available here (link to https://www.mypos.com/en-gb/device-return-form) and send it to us attached with the returned Product. Without Return form your request for Return will not be processed.
Disposal
Do not dispose of myPOS devices, including batteries, cables, or other components with general household waste. If a device is not functioning, send it for repair in accordance with the myPOS Return Policy available at www.mypos.com/legal/return_policy
Stolen Device
From its activation date, a myPOS Device is permanently linked to the merchant’s myPOS e-money account. Any transaction made, even if the device is stolen or lost, will be credited to the same merchant account.
If your device is lost or stolen:
1. Disable the device immediately.
2. Inform myPOS Customer Support.
To disable the device:
1. Log in to your myPOS account.
2. Go to the "POS Devices" tab.
3. Select the device from the list.
4. Click on "Settings" and disable the device.