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Troubleshooting

Troubleshooting

Transaction errors on myPOS devices

  • General errors on myPOS Device
  • Transaction errors on myPOS device

Transaction errors with myPOS cards

  • Why is my transaction being declined?
  • Fraudulent (not authorized) transactions

Device connectivity errors

  • Device connectivity errors

Push notification difficulties

  • Offline authentication difficulties - the generated code is not accepted by the system.
  • What should I do if I am not receiving the push notification on my phone?
  • Who should I turn to if I experience a problem with the authentication method?
  • How do I authorize an operation with push notification?
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