What should I do if I am not receiving the push notification on my phone?

  1. First, make sure that the notifications are enabled both for the myPOS application and from the device settings:
  • Log into the app >> click on “More” >> “Alerts” >> “Settings” >> “Enable push notifications”;
  • Open your phone settings >> “Applications” >> “myPOS” >> “Notifications” >> “Enable”.
  1. Check the battery settings of your phone. Sometimes push notifications are not received properly due to а selected battery mode.
  2. Make sure that your application is updated to the latest version. When customers use a previous version of the mobile application, they don’t receive push notifications and are unable to use the offline authentication method as the generated code is not recognised by our system.
  3. Make sure the date and time of your phone are not set manually. In order to synchronize them with the myPOS system you should choose the option “Set automatically date & time".

In case you have a slow internet connection, you may try to:

  • switch from 3G/4G to Wi-Fi or vice versa;
  • use a private Wi-Fi network instead of a public one;
  • use the offline authentication mode.

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