Device connectivity errors

Communication error messages

Error code

Description

5

Device attempts to communicate via Bluetooth. An error occurred in sending or receiving data.

11

Device reads а card, a PIN is entered (in case necessary) and an authorization message is sent afterwards. Error 11 outlines issue when sending Authorization message.

12

The authorization message has been approved. There was an error when sending Capture/Clearing message afterwards.

13

The authorization message is approved. The error occurs if:

- the transaction was declined by the card afterwards

- timeout on the terminal

As a result, the transaction is reversed.

14

There was an error while sending data when trying to validate activation code.

15

There was an error while sending data when trying to check for update.

16

There was an error while sending data when trying to get / clear reconciliation reports.

17

There was an error while sending data when trying to validate deactivation code.

18

There was an error while sending data when trying to check connection.

19

There was an error while trying to confirm activation / deactivation of the device.

20

There was an error while validating а host message

21

Common communication error; usually the remote host has closed the connection

22

No response received for the sent request