Transaction errors on myPOS device

Errors & messages

Reason for error and further instructions

Error: 04 'Capture card'

* Do not attempt to process the payment with the card

* Advise the customer to contact their card provider, status appears as stolen

* Ask the customer to provide a different card

Error: 41 'Lost card'

* Do not attempt to process the payment with the card

* Advise the customer to contact their card provider, status appears as lost

Error: 43 'Stolen card'

* Do not attempt to process the payment with the card

* Advise the customer to contact his/her card provider, status appears as stolen

* It is not recommended to proceed with the sale

Error: 51 'Not sufficient funds'

* Card funds are insufficient to cover the payment

* Advise the customer to contact his/her bank

* Ask the customer to provide a different card

Error: 54 'Expired card'

Check the Expiry date embossed on the card.

* Date in the future: Retry the transaction

* Date in the past: Advise the customer to contact their card issuer for renewal

* Ask the customer to provide a different card

Error: 55 'Incorrect PIN'

* Confirm with the customer if the PIN entered is the correct one

* If the PIN was correct, the card issuer might have system issues

* Retry the transaction

Error: 57 'Transaction not permitted by Issuer'

* Advise the customer that the transaction he/she is attempting is not permitted by the issuing bank and the same should be contacted by the customer

* Ask the customer to provide a different card

Error: 58 'Transaction not permitted on terminal'

* The POS terminal has been blocked for the transaction you are attempting

* Log in the myPOS account and check your device settings

* myPOS Devices allow for restrictions to be entered for: 1. Refunds; 2. Void transactions and 3. Top-ups

Error: 61 Exceeds withdrawal limit

The value limit (transaction amount) for the card was exceeded.

* Advise customer to contact the card issuer

Error: 62 'Restricted card'

Error message by the cardholder's bank

* Advise customer to contact the card issuer

Error: 63 'Security violation'

Security violation

* Advise customer to contact card issuer

Error: 65 Exceeds withdrawal frequency

The count limit (number of transactions) for the card was exceeded.

* Advise customer to contact the card issuer

Error: 75 'PIN tries exceeded'

The PIN for the card has been entered incorrectly three consecutive times.

* Do not attempt to process the payment with the card again

* Ask the customer to provide a different card

Error: AF/TR/TR-02/TR-11/CC/EE 'Transaction is declined'

Several reasons are possible:

The card was removed too quickly and the approval process was interrupted POS terminal was unable to encrypt the message and process the transaction

The card type was not recognised

Invalid PIN format

Invalid transaction data

Missing merchant or terminal information

The card currency does not match the terminal currency

Transaction is approved by the Issuer, but the card denies the transaction

The customer pressed a wrong button on the terminal and cancelled the transaction by accident

Encryption error

* Retry the transaction

* Ask the customer to provide a different card

Error: PE 'Invalid pre-authorization code'

The entered pre-authorization code is invalid