Warranty & return

Return policy, Disposal & Stolen device

  Return Policy | Replacement of a myPOS Package with defect The Client (also called merchant) may return the full myPOS Package, including the myPOS device and myPOS Mastercard business card, within 60 days of the original order date of the myPOS pack...

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How can I purchase extended warranty from my account?

You can get Extended Warranty for your device online via your merchant account for already activated devices by taking the following steps: Log into your myPOS account Go to the POS Devices menu Select your device, navigate to Warranty end date and cho...

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Can I purchase extended warranty for my used device?

Yes, you can purchase extended warranty for devices that you have bought or activated in the past, as long as they are no more than 48 months old.Although extended warranty can be purchased separately for already used devices, we recommend that you take...

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Can I use extended warranty on any myPOS device?

Extended warranty is available for all devices which myPOS currently sells. Discontinued devices are excluded from the list of eligible terminals that the warranty is applicable to.The service can be added to: newly-purchased devices used devices whi...

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Why should I buy extended warranty for my device?

Buying a device with extended warranty ensures a longer protection of your POS terminal, allows you to run your business smoothly, plan ahead and not let any unexpected situations get in the way. You guarantee that your business will be equipped with al...

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I have a promo code. Will I get the extended device warranty discounted upon using it?

Promo code discounts are not applicable for warranties.

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Are 2- and 3-year warranty plans available for all myPOS devices?

All devices sold in the myPOS Online shop can be purchased with extended warranty.

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I have purchased a device with extended warranty. Does the warranty differ from the 1-year standard warranty?

No, the only difference is the warranty period. 2- and 3-year warranty follows the same regulations as the 1-year FREE warranty.

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How much does the extended device warranty cost?

The price varies based on the length of the warranty and the device model. You will see the warranty prices upon adding a device in your shopping cart for new devices. For already activated devices, the price options can be found in your merchant account.

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How can I purchase extended warranty for a new device?

You can purchase extended warranty for new devices which were bought online through the myPOS Online shop. Once you add a device to your cart, from there you can choose between: Free 1-year warranty 2 year warranty 3 year warranty

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Does the device warranty cover anything else apart from the myPOS device?

No, the warranty does not cover any items apart from the POS device e.g. cables, accessories, plugs, power supply units etc.

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What is the warranty period of myPOS devices?

Each myPOS device comes with a standard 1-year FREE warranty, starting from the date of purchase.

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