Push notification difficulties

Offline authentication difficulties - the generated code is not accepted by the system.

Please check if you have set the date & time of your phone manually. In order to synchronize them with the myPOS system you should choose the option “Set automatically date & time”.

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What should I do if I am not receiving the push notification on my phone?

First, make sure that the notifications are enabled both for the myPOS application and from the device settings: Log into the app >> click on “More” >> “Alerts” >> “Settings” >> “Enable push notifications”; Open your phone settings >> “Applications” ...

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Who should I turn to if I experience a problem with the authentication method?

If you encounter problems with our authentication method, please email us at help@mypos.com and we will be glad to help you. Our Contact Centre is also available 24/7, so feel free to call us at any time. You will find our phone numbers here

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How do I authorize an operation with push notification?

When performing an operation on a webpage of your myPOS account, which requires additional authentication, you will have to authorize it with the linked device. A pop-up message will appear on the screen to indicate that you should check your linked mob...

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Can I use the push notification with no Internet access on my mobile device?

Yes. There might be situations in which you might have disabled push notifications on your phone, have poor or unstable mobile Internet access or you might not have Internet access at all on your mobile device. In this case, start the offline authentica...

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How does the push notification work?

The method works in the following way - whenever you try to log into your account, make a payment, manage users or perform an action, which requires authorisation, you will receive a push message on your mobile phone to authorise or reject the operation...

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What is the myPOS Push Notification Authentication Method?

The myPOS Push Notification Authentication Method presents you with a better and more secure way to authenticate your transactions. Its purpose is to increase the security level we offer. Free to use, the Push Notification Authentication sends a push me...

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