myPOS Glass - Tap to Pay on Android

Who can use myPOS Glass?

The myPOS Glass app is specifically designed for merchants, business professionals, and companies that have signed up for a myPOS merchant account to facilitate seamless payments.   This includes a wide range of business entities such as: Sole Traders...

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How does the myPOS Glass activation process work?

There are four ways to activate myPOS Glass:   1. Through Your myPOS Account: Log into your myPOS account, navigate to the “myPOS Devices” menu, and select myPOS Glass. Enter your activation code, choose your account, select app settings, agree to the ...

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What information/data is required from my phone for me to use myPOS Glass?

As a registered and licensed institution, myPOS ensures that proper onboarding procedures are followed for new merchants. When signing up for the myPOS Glass app and to ensure it functions correctly, the app will request access to three sets of data fro...

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Can I initiate a refund or void a transaction?

You can initiate a refund or void a transaction with myPOS Glass, similar to a standard POS device. This functionality can be permitted or forbidden, and even password-protected for added security. This allows you to manage refunds and voids effectively...

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Will the Visa Sensory and Mastercard sonic branding be available through the myPOS Glass app?

Yes, sensory and sonic branding with Visa and Mastercard are available on the myPOS Glass app. This feature provides an engaging and memorable payment experience for customers, enhancing the overall payment process with audio and visual cues. These bran...

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Is there a limit to the amount of payments I can accept?

At myPOS, we understand that as a small business owner, the amounts you receive from your customers can vary widely depending on the products or services you offer. We strive to provide flexibility and ease in accepting payments of any amount.   That’s ...

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How can I send a receipt to the customer after a payment?

Sending a receipt to your customer after a payment has been made is a straightforward process with myPOS. You have two convenient options to choose from:   1. Email Receipt: After the payment is processed, you can immediately email the receipt to the c...

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What are the costs of accepting payments with myPOS Glass?

With myPOS Glass, you can choose between two pricing plans that best suit your business needs:   Starter Plan This plan gives you complete freedom as you pay only when you get paid. It includes: No upfront commitment No fixed costs Cancel anytime   Pr...

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How can I check the status of the Payment Requests generated via the Glass app?

You can easily monitor the status of your Payment Requests through both the myPOS account and the myPOS Glass app. Follow these steps:   Standard Payment Requests: Menu Navigation: In your myPOS account or the myPOS Glass app, go to the “More - Payment...

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Can I accept online payments using the app?

Yes, you can accept online payments using the myPOS Glass app. Here’s how: Generating a Payment Request:1. Open the myPOS Glass App: Navigate to the "More" menu.2. Create a Payment Request: Select the option to generate a Payment Request.3. Send the Pa...

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For some reason, my phone can't read the card that the client wants to pay with. What can I do?

What to Do if Your Phone Can't Read the Card   If you encounter difficulties reading a card with your myPOS Glass app, follow these steps to troubleshoot and resolve the issue:   1. Locate the NFC Chip: Ensure the card is contactless. Only contactless ...

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My client’s card is not contactless. Can I still accept the payment?

Yes, you can still accept payments if your client’s card is not contactless using the myPOS Glass app by following these steps:   1. Generate a QR Code: Open the myPOS Glass app. Enter the payment amount. Generate a QR code for the transaction by using...

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My client wants to pay with a card that is not Visa or Mastercard. Can I accept this payment?

Yes, you can still accept payments from cards that are not Visa or Mastercard using the myPOS Glass app. Here’s how:   Generate a QR Code: Open the myPOS Glass app. Enter the payment amount. Generate a QR code for the transaction by using the Payment r...

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Upon accepting card payments, when do my funds get deposited?

One of the most attractive features of myPOS is the instant settlement of funds. This means that as a myPOS merchant, your funds will be available within seconds after the transaction is completed. This immediate access to your money ensures that you ca...

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What kind of cards are accepted with myPOS Glass?

With myPOS Glass, you can accept a wide range of payment methods, ensuring flexibility and convenience for your customers:   1. Contactless EMV-based Cards: Debit, credit, and prepaid cards by Visa and Mastercard. 2. Mobile Wallets and NFC Wearables: ...

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Where should the customer place his card when I accept a payment with myPOS Glass?

Your smartphone has a special Near Field Communication (NFC) sensor on the back that enables you to accept payments with contactless cards. To accept a payment, simply follow these steps: Hover or Tap the Card: Ensure that the customer hovers or taps t...

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I am trying to accept a payment but my phone does not seem to detect the card. What is the reason for this?

If your phone does not detect the card during a payment attempt with the myPOS Glass app, follow these steps to troubleshoot the issue:   1. Check for Contactless Compatibility: Ensure the card you are trying to accept is contactless. Look for the cont...

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