Your money is of utmost importance to us, and we have implemented highly efficient automated systems for fraud prevention. These systems can block your myPOS card if a suspicious transaction is detected, to protect you from unauthorised transactions.
Notifications and Actions
- Notifications: If your card is blocked due to a suspicious transaction, you should receive an SMS or push notification in your myPOS app. The notification will provide instructions on what to do next.
- No Notification Received: If you haven't received a notification, please contact myPOS support via your registered email or by calling the support line to confirm the transaction and unblock your card.
Other Reasons for Blocking
- Account Issues: In some cases, your myPOS card may be blocked because your account is blocked.
- Security Settings: For security reasons, certain transactions might be blocked based on the settings configured in your myPOS account. You can check your card’s security settings by logging into your account and navigating to the Cards tab.