Web account access

How can I change my phone number?

You need to send us a request at help@mypos.com stating the current number and the new one you would like to use and we will proceed with the request.

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I have forgotten my password. What to do?

If you have forgotten your myPOS password, you can reset it by following these steps: For the Web Account:Go to the myPOS login page.Click on the "Forgotten password" link.Enter your registered email address and follow the instructions sent to your emai...

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Are additional account users required to pass the identification process?

Yes, all additional account users with access to payment operations are required to complete the identification process. This is in compliance with the EU Fourth Money Laundering Directive, which mandates that financial institutions verify the identity ...

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What happens if the user does not complete the identification process?

If a user does not complete the identification process, they will still be able to log in and browse their myPOS account. However, they will face certain restrictions: Browsing Only: The user will be able to log in and navigate through their account.Res...

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What is the difference between blocked and deleted additional users?

Blocking Users:   Temporary Measure: Blocking the access of a user is a temporary action. It denies the user the rights they have been granted, preventing them from operating with the account. Reversible: The user will appear under "Blocked users" and t...

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I want to add a new user. What information is required?

To add a new user to your myPOS account, follow these steps:   Navigate to the Team section in the bottom left corner >> Profile >> Team >> Add User Fill in the New User’s Login Details: Enter the new user's email address and create a login for them. E...

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