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My card is blocked. What to do?

My card is blocked. What should I do?   If your myPOS card is blocked, here are the steps you should take to resolve the issue:   1. Check for Notifications: Often, you will receive an SMS or a push notification in your myPOS app informing you that you...

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How can I update or change the phone number linked to my card?

If you need to update or change the phone number linked to your myPOS card, please follow these steps:   Please send an email request to help@mypos.com. In your email, include your current phone number and the new number you wish to use. The support tea...

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I have not provided a mobile number to myPOS. Can I still make a 3D Secure online purchase?

3D Secure-enabled websites require a one-time password (OTP) sent to a mobile phone number to complete purchases. However, myPOS automatically uses the phone number you provided when activating your myPOS card. Therefore, you typically do not need to pr...

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How does 3D Secure work?

How does 3D Secure work?   3D Secure is an additional security layer for online credit and debit card transactions, aimed at preventing fraud. Here is how it works:   1. Integration with Retail Websites: 3D Secure integrates with retail websites that su...

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What do I need to do to start using 3D Secure?

What do I need to do to start using 3D Secure?   3D Secure is a security feature provided by Visa and Mastercard, known as Verified by Visa (VBV) and Mastercard SecureCode (MSC), respectively. It is designed to provide an additional layer of security fo...

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What benefits does 3D Secure bring?

What benefits does 3D Secure bring? 3D Secure offers several significant benefits for both consumers and merchants by enhancing the security of online transactions. Here are the key advantages:   1. Additional Assurance: 3D Secure provides extra verific...

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What is 3D Secure?

3D Secure is a free security service provided by Visa and Mastercard that enhances the security of online purchases made using debit or credit cards. The service is commonly referred to as Verified by Visa (VBV) or Mastercard SecureCode (MSC).   Key Fe...

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myPOS VISA Platinum business cards

What are the features and benefits of myPOS’ contactless business cards? Each card - Standard or Platinum - comes with the following features and benefits:   Linked to your free account in one of the supported currencies Free payments to other myPOS ac...

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myPOS Business card settings

The myPOS card offers comprehensive control and customisation for merchants. Here's a detailed look at how you can manage and optimise your card settings to ensure security and convenience.   Security and Transaction Limits Merchants can set specific se...

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How to change the PIN of my card?

To make the PIN code easier to remember, merchants can change the PIN of their myPOS card at any ATM. Here's how:   1. Insert your myPOS Business Mastercard into any ATM. 2. Select the option Change PIN from the menu. 3. Follow the on-screen instruction...

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How to receive the PIN of my card?

Each myPOS Business card is issued with an individual PIN (Personal Identification Number) which is required for making payments and withdrawing cash.   Receiving the PIN   1. Upon Activation: The PIN will be issued when the card is activated. This is t...

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