Rückgabebedingungen, Entsorgung und gestohlene Geräte

Return Policy | Replacement of a Defective myPOS Package
The customer (merchant) may return the entire myPOS device, including the myPOS device and the myPOS card, within 60 days of the original order date. The return must comply with the requirements stated in the Return Policy. To expedite the process, the customer is strongly advised to use a courier service rather than the local post office.

• Do not open or attempt to repair the devices: Customers are not permitted to open or attempt to repair the myPOS device. This will be considered customer-caused damage, and our return obligations will be void.
• Purchase from a reseller: If you purchased the device through a myPOS reseller or representative, please contact them for their return policy.

For more information about the repair process (RMA - Return Material Authorization), please contact customer service.

To return a myPOS product, you must first contact us by email at returns@mypos.com. When returning a product, you must always complete the return form available here and send it to us along with the returned product. Without the return form, your return request will not be processed.

Disposal
Do not dispose of myPOS devices, including batteries, cables, and other components, with household waste. If a device malfunctions, return it for repair according to the myPOS Return Policy, which can be found at https://www.mypos.com/legal/return_policy.

Stolen Device
Once the myPOS device is activated, it is permanently linked to the merchant's myPOS e-money account. Every completed transaction will be credited to the same merchant account, even if the device is lost or stolen.

If your device is lost or stolen:
1. Deactivate the device immediately.
2. Contact myPOS Customer Service.

To deactivate the device:
1. Log in to your myPOS account.
2. Go to the "POS Devices" tab.
3. Select the device from the list.
4. Click "Settings" and deactivate the device.