Returpolitik, bortskaffelse og stjålet enhed

Return Policy | Replacement of a defective myPOS package
The customer (retailer) may return the entire myPOS package, including the myPOS device and myPOS card, within 60 days of the original order date. The return must meet the conditions described in the return policy. To expedite the process, it is strongly recommended that the customer uses a courier service instead of the local post office.

• Do not open or attempt to repair: Customers must not open the myPOS device or attempt to repair it. This will be considered damage caused by the customer and thus the obligations under the return policy will be void.
• Purchase through distributors: If the device was purchased through a myPOS distributor or employee, please contact them for information on their specific return policy.

For detailed information on the repair RMA (Return Material Authorisation) process, please contact Customer Service.

If you wish to return a myPOS product, please first contact us by email at returns@mypos.com. When returning a product, always complete the return form found here and send it to us together with the returned product. Without a return form, your return request will not be processed.

Disposal
myPOS devices, including batteries, cables or other components, must not be disposed of with normal household waste. If a device is not working, please send it for repair in accordance with the myPOS return policy found at https://www.mypos.com/legal/return_policy.

Stolen Device
From the date of activation, a myPOS device is permanently linked to the merchant's myPOS e-money account. Any transaction made will be credited to the same merchant account, even if the device is stolen or misplaced.

If your device is lost or stolen:
1. Deactivate the device immediately.
2. Inform myPOS Customer Service.

To deactivate the device:
1. Log in to your myPOS account.
2. Go to the "POS Devices" tab.
3. Select the device from the list.
4. Click "Settings" and deactivate the device.